I joked on Facebook the other day that telecom and tech companies are like your boy/girlfriend – you love what they bring to your life, but on some level you are always kind of annoyed by them.

It may be interesting to draw that analogy out a bit further.  It occurs to me that your ISP (and most other companies, frankly) are very much like your significant other.  And on a certain level, that has serious implications for consumer satisfaction.

When you are dating, most of your friends will never hear about how great your bf is on a daily basis.  When he screw ups, however, you’ll tell all your friends.  You’ll tell just about anyone who asks.

That’s actually very similar to your ISP.  Typically, most ISPs have tremendously reliable service. When that service fails – on the voice, video, or data side – you’ll tell everyone.  If the repair guy is late or doesn’t show, you’ll tell everyone you were stood up.  If he tracks mud on the floor, you’ll tell everyone he was a slob.  If it isn’t resolved when he leaves, you will tell everyone he left you unsatisfied.

Since everyone has similar experiences, they’ll commiserate, tell you that guy is just no good for you, you deserve better, it’s just a shame that there are no decent guys is no competition in the ISP marketplace.

A week later when you are browsing freely, cuddled up watching TV, or talking to your mom back home, will you mention that they’re taking care of you today? Will you talk about all the great things they do for you? All the great places they take you?  Probably not.

Most of your friends will eventually grow to think your boyfriend is a big douche who’s always running around and never makes you happy.  How many of them have ever heard you say anything good about your ISP?

The fact is, like relationships, telecom can be messy.  You may not always get what you want.  You may feel you just can’t count on them.  You might think you’re putting a lot of yourself your money into the relationship, and they just take you for granted.

But like relationships, we’ll get through this together.  Let’s just get a pint of Ben & Jerry’s, browse the web, or just settle down to watch Sleepless in Seattle OnDemand.

I’ve had some version of what my dad used to call “The Dread Mahocus” for several days know. Given the mass hysteria over H1N1 Swine Flu, I figured I’d take a look at the symptoms just to see what they are. Here’s what the CDC says:

You may have the flu if you have some or all of these symptoms:

• fever *
• cough
• sore throat
• runny or stuffy nose
• body aches
• headache
• chills
• fatigue
• sometimes diarrhea and vomiting

*It’s important to note that not everyone with flu will have a fever.

Very helpful. If you sometimes get fever, but not always, and you sometimes get diarrhea and vomiting, but not always, that leaves:

• cough
• sore throat
• runny or stuffy nose
• body aches
• headache
• chills
• fatigue

In other words, the Swine Flu could look just like any other non-specific illness. That’s not terribly helpful at all. Maybe the CDC should provide more of a narrative description:

On Day One, you will notice giant red spots on your forehead. Those will grow into huge sweaty red welts. The coughing will be uncontrollable, and you’ll wish you were dead. Then the real fun will start….

At least then I’d know what to look out for. Instead, I have non-specific symptoms and no real way of knowing whether I have the Swine Flu without a tedious trip to the doctor.

So I did a little digging and found some more useful information. I dug through blog post after blog post and compiled these actual, specific symptoms from first hand accounts. If you have any of these, seek medical attention immediately

Swine Flu Symptoms

• An urge to watch Babe and Charlotte’s Web over and over again.
• An overwhelming sense of cannibalism from eating bacon.
• Smelling like Des Moines, IA.
• Random snort and oinking sounds (separate and distinct from your normal Tourette’s).
• Developing a random stutter.
• Falling in love with frogs (or general inter-species romance).
• A tendency toward Stalinism.

So there you have it. An actual, helpful list of warning signs. Now you can consider yourself prepared.

P.S. (For those who missed them, the stutter joke is a reference to Porky Pig and the Stalinism crack is a reference to Animal Farm.)

Last Friday, I had the opportunity to attend an event at the Las Vegas library featuring Max Brooks, author of World War Z and The Zombie Survival Guide. He spoke for about an hour on tips and tactics for surviving the Zombie Apocalypse. Fortunately, since I have a fair number of friends who are also zombie aficionados, I was able to record the event. So without further adieu.

Apologies to friends on Facebook and Twitter who have already seen a link to this. If you are reading this on Facebook, and can’t see/play the video, you can visit http://www.kungfuquip.com/surviving-the-zombie-apocalypse.